![]() Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions. Each portal can have its own logos and settings. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface.Ĭreate multiple customer portals to support an unlimited number of departments or companies. Supports file attachments and tracks all actions in the ticket history. Tickets can be created by customers and technicians from the web interface and from incoming emails. Tickets automatically by sending you an email and even chat with you live They can open tickets from the customer portal,īrowse the support articles in the knowledge base for self service, create With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. ![]() ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size.
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